Lucy is Head of Design at The Co-op. She looks after a talented team of 60 service designers, user researchers, content designers, interaction designers and visual designers. She's passionate about empowering the team to design products and services sustainably. Lucy is a respected design professional with extensive experience leading communities, teams, operations and people in organisations. She believes in leading change and transformation through the power of a human centred, design led approach, always putting people first. She has a proven track record in growing and developing multidisciplinary design teams whilst driving efficiency, engagement and profit.